1. Booking confirmation
A booking is confirmed only after written confirmation from the team and receipt of any agreed payment or deposit.
2. Private and online sessions
- Cancellation at least 48 hours before the scheduled session: the customer may request one reschedule or a refund of the eligible amount.
- Cancellation within 48 hours: the payment is generally non-refundable, although one reschedule may be offered at the team's discretion.
- No-show or failure to attend: non-refundable.
3. Retreats, workshops and customized programs
Retreats, institutional workshops and customized programs may involve venue, travel, accommodation, staffing or third-party costs. Their quotation or booking confirmation may specify a non-refundable deposit and a separate cancellation schedule. Those written terms will apply to that booking.
4. Cancellation by the team
If the team cancels a paid service and cannot offer a suitable reschedule, the amount paid for the undelivered service will be eligible for refund. The team is not responsible for unrelated travel, accommodation, visa or other personal costs unless expressly agreed in writing.
5. Refund processing
Approved refunds are normally initiated within 7 business days. The amount may take additional time to appear depending on the payment gateway, card network, bank and country. Payment-gateway fees, currency conversion differences or bank charges may be deducted where legally permitted and disclosed.
6. How to request cancellation
Email teamankityoga@gmail.com with your name, booking details, payment reference and requested resolution.