1. Nature of delivery
Services may be delivered online, in person, at an agreed institution, or at a retreat or workshop venue. The delivery format is communicated before payment.
2. Online sessions
For online services, confirmation and joining information are normally sent by email, phone or another agreed communication channel after the booking is confirmed. Customers are responsible for a suitable device, internet connection and safe practice space.
3. In-person services
The venue, reporting time, duration and participation instructions for in-person sessions, workshops and retreats are shared before the service date.
4. Delivery timeline
The team aims to acknowledge ordinary enquiries within 2 business days. Customized retreats and institutional programs may require additional planning time. A service is treated as delivered when the scheduled session, workshop, talk or program has been provided, or when agreed digital access has been supplied.
5. Physical products
No physical goods are currently offered for sale through this website. If physical products are introduced later, shipping destinations, charges, dispatch timing and return terms will be published before sale.
6. Delivery problems
If a confirmed online session cannot proceed because of a technical issue attributable to the team, reasonable efforts will be made to reschedule. Customers should report delivery or access issues promptly at teamankityoga@gmail.com.